In rare cases, the automatic synchronization between your institution and Invvest may be interrupted and display an ERROR status.
Why synchronization is in error
There are 3 scenarios.
This is an error you caused by modifying or deleting the API key of your account used to access your data. This is particularly the case with Trading 212 and Louve Invest.
This is a temporary error encountered by Powens and Vezgo. For example, it could be that your bank's website is unavailable at the time Powens attempts to synchronize.
This is a permanent error that needs to be resolved for synchronization to work.
How to resolve the issue
In the case of an error related to the modification/deletion of an API key on your part, only you can resolve it by generating a new key from your institution.
For any other type of error, Powens and Vezgo will attempt additional synchronizations at intervals of a few hours. Generally, errors resolve themselves after one or two attempts.
If the Error status persists on your synchronization for more than 48 hours, it is a permanent error that needs to be reported and fixed by Powens / Vezgo. In this case, contact our customer support via the chat at the bottom right.