Synchronize Fortuneo

The synchronization of your Fortuneo accounts is done through our partner aggregator, Powens.

In case of an error

An action is required to perform this operation...

An action is required to perform this operation: This sensitive operation must be validated with a security code sent via SMS or voice server. Please contact Customer Service to provide your phone details.

1. Contact Fortuneo support at +33 320 06 52 33, explaining the situation and providing the error message.

2. An operation will be carried out on their side.

3. Then try reconnecting on Invvest.

Update your investor profile

"Update your investor profile" or "Get to know you better"

This message appears if your investor profile is incomplete with Fortuneo. Here are the steps to update it.

1. Log in to your Client Access from a computer

2. Click on your "Name" at the top right of your screen

3. Go to the "Profile and settings" page

4. Then click on the "Investor Profile" tab.

5. Fill in the missing fields and validate.

We are unable to manage the option...

We are unable to manage the option "Activation of the security code at login." Please disable it in the "Site Configuration" tab to continue.

This means that you have enabled strong authentication that Powens cannot handle at the moment. The restriction imposed by Fortuneo cannot be bypassed.

To resolve this issue, follow these steps:

• Log in to your Client Access

• In the Profiles & Settings menu, select the Site Configuration tab

• Disable the Activation of security code at login option

Incorrect credentials...

Incorrect credentials. Make sure to use the same credentials as on the website or app of this institution.

Ensure you are using the correct username and password.